Find out what services and facilities are available at Jakarta Soekarno-Hatta Airport. Where are the best places to eat and shop?

All terminals feature a large number of affordable convenience shops and fast-food outlets, whilst Terminal 3 also has luxury shops.

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Internet and Wi-Fi

Wi-Fi is available throughout the airport.

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ATMs and currency exchange bureaux

You’ll find currency exchange bureaux offering relatively good rates in all international arrival halls, including the transit and public areas.

Currency exchange bureaux are open 24/7.

You can also exchange some of your money when purchasing a visa on arrival. You can pay in cash using euros, US dollars or Singapore dollars, but you will always be given Indonesian rupiah in return. However, the exchange rate is less favourable than if you pay for the visa by card.

Depending on your bank’s terms and conditions, the most favourable option appears to be withdrawing Indonesian rupiah from a cash machine.

There are plenty of cash machines located throughout all terminals, both in the public area and in the transit zone.

Indonesian banks do not usually charge a fee for ATM withdrawals (for example, Bank Mandiri), and Revolut payment cards, for instance, work without any problems here.

Luggage storage

You can use the luggage storage facilities in all three terminals. All branches are open 24/7.

• Terminal 1 – in Section 1A, Red Corner opposite KFC
• Terminal 2 – ground floor (Arrivals Hall 2D)
• Terminal 3 – domestic arrivals hall, public area (you can also get here easily from the international arrivals hall – after exiting, turn left, walk about 100 metres through the outdoor area and re-enter the building)

Charges are always calculated for a 24-hour period from 70 000 idr to 100 000 idr, depending on the size of your luggage.

Shops and supermarket

In all terminals, particularly in the public areas, you will find a large number of mini-markets typical of Indonesia, selling packaged food to take away as well as a simple selection of hot meals.

All four major convenience store chains operate at the airport – Indomaret, Alfa Express/Alfa Mart, Circle K and Family Mart.

In Terminal 3, these convenience stores are located only in the arrivals hall and the outdoor atrium, whilst in Terminals 1 and 2, there are also convenience stores in the departures area.

Beyond the security checkpoint, there is a wide range of shops, particularly in the international section of Terminal 3 and, to a lesser extent, in the international section of Terminal 2, where you will find mainly shops selling luxury fashion and cosmetics.

Most shops throughout the airport are open 24/7.

The transit area of the international section of Terminal 3 also has a chemist’s.

Dining options

All three terminals feature a wide range of restaurants and cafés, including fast-food outlets from well-known brands.

For example, you’ll find KFC, Burger King and A&W fast-food outlets, as well as Starbucks cafés, in all terminals.

Terminals 1 and 2 also have relatively inexpensive restaurants serving local Indonesian cuisine, whilst the state-of-the-art Terminal 3 has slightly more expensive (but still cheap by global standards) international and local restaurants.

• Terminal 1 – more restaurants are in the public area
• Terminal 2 – there are more restaurants in the public area
• Terminal 3 – restaurants are evenly distributed throughout the public area and beyond the security checkpoint

Most restaurants and fast-food outlets are open 24/7.

Drinking water

Drinking fountains with cold drinking water are usually located near the toilets in all terminals, both in the public and transit areas.

You can also conveniently fill your own bottle with drinking water here.

Smoking areas

Smoking rooms are available in all terminals, even after you have passed through security.

Relaxation area

In the international section of Terminal 3, past the security checkpoint, you’ll find a relaxation area with comfortable loungers available free of charge.