For questions, requests, compliments or complaints, you can use the following official options.
Telephone (urgent, 24/7)
Urgent enquiries can only be dealt with by telephone on several national lines, where you can speak English or your own language. These national phone lines are usually only open on weekdays between 8:00 and 18:00, see the list on the website: austrian.com.
There is also a worldwide phone line open 24/7 at +43 1 70148 1000. This number is available in English or German.
Social networks
Minor queries are answered on the official social networking sites, especially Facebook. Expect a response within the higher units to tens of hours.
Chat or email
Austrian Airlines has no official email address.
You can use the chatbot at: austrian.com/es/en/contact.