Has your Austrian Airlines flight been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by Austrian Airlines.
Delayed flight with Austrian Airlines
If a delay of 2 hours or more occurs at the departure gate, Austrian Airlines must provide you with a free refreshment proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You are only entitled to financial compensation if Austrian Airlines is at fault for the delay. You can read more about this in the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur - apply online |
| 1 500 to 3 500 km | 3h+ | 400 eur - apply online |
| over 3 500 km | 3h+ | 300 eur - apply online |
| over 3 500 km | 4h+ | 600 eur - apply online |
Cancelled flight with Austrian Airlines
If Austrian Airlines cancels your flight more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Where to apply for compensation
Austrian Airlines has a special contact page for claiming refunds and compensation at austrian.com/at/en/contact-form-refund.
The company is known for its fair approach to customers and hassle-free compensation payments. If you still feel you are entitled to compensation and the airline has rejected your claim, contact a specialist recovery agency.