Norwegian
Norwegian

Everything you need to know before flying with Norwegian

Norwegian delayed and cancelled flights

Krystof Hajek updated 13. 12. 2023

Has your Norwegian Air Shuttle flight been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 EUR per person.

You can claim compensation directly from the airline or simply and free of charge from specialist agencies.

Claim compensation

Compensation under EC Regulation 261 applies to all flights operated by Norwegian. It is a Norwegian airline, but although Norway is not a member of the EU, it has joined the regulation and so the same rules apply as in EU countries.

Delayed flight on Norwegian

If you experience a delay of 2 hours or more at the departure airport, Norwegian must provide you with free refreshments proportionate to the length of the delay.

If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 EUR to 600 EUR depending on the distance between the two airports.

You will only be entitled to financial compensation if Wizz Air is at fault for the delay. For more information, see Compensation for flight delays.

Distance Delay Compensation
up to 1 500 km 3h+ 250 EUR
1 500 to 3 500 km 3h+ 400 EUR
over 3 500 km 3h+ 300 EUR
over 3 500 km 4h+ 600 EUR

Flight cancelled with Norwegian

If Norwegian cancels your flight more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.

However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 EUR.

Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.

Read more about this in the article Compensation for flight cancellations.

Where to apply for compensation

Ryanair has a dedicated contact form for compensation at www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights.

However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.

Get up to <span translation="no">600 EUR</span>

Krystof Hajek

Krystof is the editor-in-chief of Cestee. He is also an avid traveller with 574 flights and 73 countries visited.

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