Has your Norwegian Air Shuttle flight been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by Norwegian. Although Norwegian is a Norwegian airline, it is not a member of the EU, but it has joined this regulation and the same rules apply as in EU countries.
Delayed flight on Norwegian
If you experience a delay of 2 hours or more at the departure airport, Norwegian must provide you with free refreshments proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You will only be entitled to financial compensation if Wizz Air is at fault for the delay. For more information, see Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur |
| 1 500 to 3 500 km | 3h+ | 400 eur |
| over 3 500 km | 3h+ | 300 eur |
| over 3 500 km | 4h+ | 600 eur |
Flight cancelled with Norwegian
If Norwegian cancels your flight more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Read more about this in the article Compensation for flight cancellations.
Where to apply for compensation
Ryanair has a dedicated contact form for compensation at www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights.
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.