Has your Pegasus Airlines flight been cancelled or delayed by 2 hours or more? Then you may be entitled to compensation of up to 600 eur per person depending on the specific route.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Pegasus Airlines is not based in the European Union. Compensation under EC Regulation 261 therefore only applies to Pegasus Airlines flights with boarding in an EU country.
For example, a flight from Vienna to Istanbul falls under the regulation and will be eligible for compensation in the event of a delay/cancellation. However, the flight in the opposite direction does not.
Delayed flight with Pegaus Airlines
If you experience a delay of 2 hours or more at the departure airport, Pegasus Airlines must provide you with free refreshments proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports and only if your flight started in the EU.
You will only be entitled to financial compensation if the delay is the fault of Pegasus Airlines. Read more about this in the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur |
| 1 500 to 3 500 km | 3h+ | 400 eur |
| over 3 500 km | 3h+ | 300 eur |
| over 3 500 km | 4h+ | 600 eur |
Cancelled flight with Pegasus Airlines
If your flight is cancelled by Pegasus Airlines more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances. Similarly, the rule applies here that the flight must leave from the EU.
For more information, see Compensation for flight cancellations.
Where to apply for compensation
Pegasus Airlines has a dedicated contact page for compensation at www.flypgs.com/en/write-to-us/delays.
However, airlines often try to avoid compensation by ignoring and lying throughout the claim, so contact the agency directly.