Air India in a nutshell
Air India is the national carrier of India with bases at Delhi and Mumbai airports. It is India's second largest airline in terms of passengers carried after IndiGo.
The airline operates subsidiaries Alliance Air (9I/LLR) and Air India Express (IX/AXB).
Air India is a major airline and operates direct flights from India to all continents except South America.
Air India is part of the Star Alliance and operates a fleet of Airbus A319/320/321, Boeing 787, Boeing 777-300 and Airbus A350 aircraft.
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this company has decent prices. It even communicates. Service is pretty good. Good mobile app But that's about it. They change flights frequently. Often the TV doesn't work on the plane, or the seat recline (even in bussines). Everything is dirty. In India, they are going through x-rays again with long lines. Changing a ticket is many times more expensive than a new ticket (unless you pay for the change). But you can cancel the ticket and they will still refund part of the money. And the subsequent communication with a human is worse than with AI. The site is often broken or crashes (e.g. you pay, the money is taken off, but you don't get the fulfillment). I recommend avoiding them if possible.
But yeah, let the person who doesn't shy away from solving potential problems balanced by low price travel with them. 😊